Retail CX Program Manager & Analytics Leader

Hyundai Motor Company; Fountain Valley (CA); On-site; USD 91,000 - 130,000; Full time

Benefits offered by this job

Healthcare insurance

401(K) company match

Holiday Pay

Job summary

Hyundai Motor Company is seeking a Manager for Retail Experience Program Management & Analytics to lead cross-functional CX measurement across sales, digital channels, and service touchpoints. You will translate customer feedback and operational data into timely insights that improve customer outcomes and dealer performance.

The role requires 8+ years in programs related to customer experience and analytics, with strong leadership and executive communication skills.

Qualifications

• Bachelor's degree in business, marketing, analytics, customer experience, or communications.
• 8+ years of related experience with supervisory responsibilities.
• Experience leading customer experience, analytics, and enterprise platform programs.
• Strong analytical and executive communication skills.

Responsibilities

• Own and advance Hyundai’s end-to-end CX measurement strategy across multiple touchpoints.
• Lead front-end enterprise program management for the omnichannel CX platform.
• Develop dashboards, analytics, and governance to drive dealer and customer outcomes.

Skills

CX analytics

Leadership

Project management

Education

Bachelor's degree in business/analytics

Tools

Dashboards

Job description

Hyundai Motor Company is seeking a Manager for Retail Experience Program Management & Analytics to lead cross-functional CX measurement across sales, digital channels, and service touchpoints. You will translate customer feedback and operational data into timely insights that improve customer outcomes and dealer performance.

The role requires 8+ years in programs related to customer experience and analytics, with strong leadership and executive communication skills.