Dealer Experience Strategist: Journey & Insights

Hyundai Capital; Irvine (CA); Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

Hybrid flexibility

Vehicle allowance

Health coverage

HSA contributions

401(k) match

Life and disability insurance

Wellbeing benefits

Leadership programs

Volunteer time off

Job summary

Hyundai Capital America is seeking a Sr. Dealer Journey Strategy Associate to analyze dealer feedback and experience data, document journeys, and coordinate improvement activities. You will work with product, UX, analytics, sales, service, and technology teams to identify gaps and support implementation and adoption.

The role emphasizes data analysis, dashboard creation, and collaboration across departments to improve dealer experience and outcomes.

Qualifications

• 4–6 years of experience in customer or dealer experience, business analysis, or related operations.
• Experience supporting cross‑functional initiatives and analyzing data.
• Experience developing reports, dashboards, and stakeholder communications.
• Automotive/financial services/dealer operations experience preferred.
• Bachelor's degree in a related field or equivalent experience.

Responsibilities

• Analyze dealer feedback and experience data to identify insights.
• Develop recommendations and dealer personas; support Voice of Dealer programs.
• Map dealer journeys, document current and future states, and drive improvements.
• Partner with business teams to incorporate experience requirements into solutions.
• Create dashboards and executive presentations to support decision-making.

Skills

Customer Experience

Dealer Experience

Business Analysis

Program Support

Research

Operations

Education

Bachelor's Degree (Business/related)

Equivalent Experience

Tools

Flexible dashboards/reports

Job description

Hyundai Capital America is seeking a Sr. Dealer Journey Strategy Associate to analyze dealer feedback and experience data, document journeys, and coordinate improvement activities. You will work with product, UX, analytics, sales, service, and technology teams to identify gaps and support implementation and adoption.

The role emphasizes data analysis, dashboard creation, and collaboration across departments to improve dealer experience and outcomes.