Head of Customer Support & Services Operations

baltimorecity; Baltimore (MD); On-site; USD 98,000 - 157,000; Full time

Job summary

The City of Baltimore is seeking an Operations Officer responsible for supervising staff, managing units, and solving complex problems to improve organizational performance. This role emphasizes analytics, budgeting, policy interpretation, and effective communication with city officials and community groups.

Candidates should have a strong background in public administration and proven leadership experience.

Qualifications

• Bachelor's degree in business administration, public administration, management, or related field.
• Ten years of progressively increasing responsibilities including 4 years of supervisory experience.
• Equivalency allowed between education and experience.
• Valid Maryland Class C Noncommercial driver's license or equivalent may be required.

Responsibilities

• Supervise and/or manage staff and projects.
• Analyze budgets, operations, and performance metrics.
• Coordinate activities of multiple units.

Skills

Public admin

Budgeting

Supervisory exp

Analytical

Reporting

Stakeholder relations

Education

Bachelor's degree in business administration / public administration / management

Job description

The City of Baltimore is seeking an Operations Officer responsible for supervising staff, managing units, and solving complex problems to improve organizational performance. This role emphasizes analytics, budgeting, policy interpretation, and effective communication with city officials and community groups.

Candidates should have a strong background in public administration and proven leadership experience.