Deputy Chief, Customer Experience & Services

Baltimore City; Baltimore (MD); On-site; USD 98,000 - 128,000; Full time

Benefits offered by this job

Medical benefits

Wellness programs

Job summary

Baltimore City Government is seeking a senior Operations Officer to oversee and manage staff, budgets, and programs within an organizational unit. The role emphasizes analytics, reporting, policy interpretation, and cross-department coordination.

This position requires a bachelor’s degree in business administration, public administration, or related field, plus at least ten years of progressively responsible experience including four years of supervisory work. Apply by deadline.

Qualifications

• Bachelor’s degree in business administration, Public Administration, Management, or related field.
• Ten years of progressively increasing responsibilities including 4 years of supervisory experience.
• Equivalency notes: equivalent combination of education and experience.
• Licenses, registrations, and certificates as required.

Responsibilities

• Supervise and/or manage staff within an organizational unit.
• Project manage and coordinate across departments.
• Prepare and present reports or recommendations clearly and concisely.

Skills

Administrative analysis

Budgeting

Report writing

Public administration

Education

Bachelor’s degree in business/public administration or related field

Job description

Baltimore City Government is seeking a senior Operations Officer to oversee and manage staff, budgets, and programs within an organizational unit. The role emphasizes analytics, reporting, policy interpretation, and cross-department coordination.

This position requires a bachelor’s degree in business administration, public administration, or related field, plus at least ten years of progressively responsible experience including four years of supervisory work. Apply by deadline.