Head of Customer Experience & Services

City of Baltimore, MD; Abel (NE); On-site; USD 98,000 - 128,000; Full time

Benefits offered by this job

Medical benefits

Wellness programs

Dental & Vision

Job summary

City of Baltimore seeks an Operations Officer to manage a division, supervise staff, and oversee projects. The role emphasizes analytics, budgeting, reporting, and cross‑unit coordination.

The candidate should bring 10 years of related experience, including 4 years of supervisory work, and a bachelor’s degree in a relevant field. A Maryland driver’s license may be required, with an emphasis on compliance and governance.

Qualifications

• Education: bachelor's degree in business/public administration or related field.
• Ten years of progressively increasing responsibilities with four years of supervisory experience.
• Knowledge of budgeting, accounting, and financial/statistical concepts.

Responsibilities

• Contribute to effective management of a unit by supervising staff and project managing.
• Problem solve individually and coordinate activities across organizational units.

Skills

Budgeting

Supervision

Analytical skills

Report writing

Education

Bachelor's degree in Business Administration, Public Administration, Management, or related field

Job description

City of Baltimore seeks an Operations Officer to manage a division, supervise staff, and oversee projects. The role emphasizes analytics, budgeting, reporting, and cross‑unit coordination.

The candidate should bring 10 years of related experience, including 4 years of supervisory work, and a bachelor’s degree in a relevant field. A Maryland driver’s license may be required, with an emphasis on compliance and governance.