Deputy Chief, Customer Experience & Services

Socket.dev; Maryland; On-site; USD 98,000 - 157,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

Life Insurance

AD&D

FSA

Wellness programs

Career growth opportunities

Job summary

Baltimore City Government seeks an Operations Officer to supervise staff and manage projects within an organizational unit. This role emphasizes analytics, budgeting, and effective communication with stakeholders.

The position requires a bachelor’s degree in business administration, public administration, or management, with ten years’ experience including four years in a supervisory role; equivalencies may apply.

Qualifications

• Education: bachelor’s degree in business administration, public administration, management, or related field.
• Experience: ten years progressive responsibilities including 4 years supervisory experience.
• Equivalency: equivalent combination of education and experience.
• Licenses/Certificates: valid Maryland Class C Noncommercial license or equivalent.

Responsibilities

• Supervise and/or manage staff or projects within an organizational unit.
• Perform analytics, budgeting, and reporting duties.
• Coordinate activities across multiple units.
• Prepare and present reports and recommendations clearly.

Skills

Public Admin Knowledge

Info interpretation

Accounting basics

Management practices

Analytical thinking

Problem solving

Legal knowledge

Report writing

Data analysis

Coordination

Leadership

Research & writing

Public speaking

Relationship building

Education

Bachelor’s degree in business administration/Public Administration/Management

Tools

None

Job description

Baltimore City Government seeks an Operations Officer to supervise staff and manage projects within an organizational unit. This role emphasizes analytics, budgeting, and effective communication with stakeholders.

The position requires a bachelor’s degree in business administration, public administration, or management, with ten years’ experience including four years in a supervisory role; equivalencies may apply.