Head of Customer Success — Remote-First Growth Leader

Jobgether; Oregon; Hybrid; USD 300,000 - 350,000; Full time

Benefits offered by this job

On-target earnings

Equity opportunities

Health benefits for employees and fam

Flexible PTO

Job summary

Jobgether is seeking a Head of Customer Success in the United States to lead Technical Account Management and Customer Success across a growing B2B SaaS stack focused on software security and developer tools.

You will build and scale teams, design end-to-end customer journeys, and partner with Sales, Product, Engineering, and Support to drive value, retention, and expansion. The role is remote-first with global influence and leadership opportunities.

Qualifications

• At least 12 years in Customer Success, Account Management, or related roles, including ≥5 years in senior leadership.
• Experience building and scaling technical, B2B SaaS customer-facing orgs.
• Proven track record developing leaders, building high-performing teams and ownership culture.
• Strong commercial judgment; experience with renewals and expansion opportunities.
• Data-driven approach to evaluating customer health and organizational performance.
• Excellent executive presence and ability to influence senior stakeholders.
• Cross-functional leadership across distributed teams.

Responsibilities

• Build and develop high-performing Technical Account Management and Customer Success teams.
• Establish clear responsibilities, accountability structures, and a culture of continuous improvement.
• Design and oversee a seamless customer journey from evaluation to onboarding, adoption and renewal.
• Develop scalable CS programs that accelerate time-to-value and retention.
• Partner with Sales to identify risks, renewals, and expansion opportunities.
• Collaborate with Product, Engineering, and Support to translate customer feedback into improvements.
• Define scalable processes, metrics, and operating rhythms to support growth.
• Monitor customer health, adoption, retention, and team performance to guide decisions.
• Drive long-term customer relationships and business growth.

Skills

Leadership

Customer success leadership

Strategic planning

Data-driven decisions

Cross-functional leadership

Executive communication

Job description

Jobgether is seeking a Head of Customer Success in the United States to lead Technical Account Management and Customer Success across a growing B2B SaaS stack focused on software security and developer tools.

You will build and scale teams, design end-to-end customer journeys, and partner with Sales, Product, Engineering, and Support to drive value, retention, and expansion. The role is remote-first with global influence and leadership opportunities.