VP of Customer Success (Fully Remote)

Confidential; United States; À distance; USD 90 000 - 150 000; Plein temps

Résumé du poste

Confidential is seeking a strategic Senior Customer Success leader in the United States to develop and implement a comprehensive CS strategy that delivers strong retention, expansion, and measurable outcomes. You will build and scale a global CS organization, embedding AI, predictive analytics, and automation to boost engagement and operational efficiency.

You will own lifecycle programs, executive relationships, and renewals forecasting across international markets including Mexico and Europe,

Responsabilités

• Develop and execute a comprehensive Customer Success strategy that drives retention, expansion, and measurable customer outcomes.
• Lead and scale a global Customer Success organization, integrating AI, predictive analytics, and automation to improve engagement and efficiency.
• Own customer lifecycle programs, executive relationships, and renewals forecasting across international markets including Mexico and Europe.

Description du poste

• Develop and execute a comprehensive Customer Success strategy that drives retention, expansion, and measurable customer outcomes.
• Lead and scale a global Customer Success organization, integrating AI, predictive analytics, and automation to improve engagement and efficiency.
• Own customer lifecycle programs, executive relationships, and renewals forecasting across international markets including Mexico and Europe.