Head of Customer Success — Build & Scale Post-Go-Live

Vesta; United States; Vor Ort; USD 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Medical Vision Dental

FSA plan

401(K)

Zusammenfassung

Vesta is hiring a Head of Customer Success to own the post-implementation experience and build the function from the ground up for our mortgage-focused platform. You will shape engagement models, success metrics, and health signals while partnering with Sales, Product, and Implementation.

Initially you’ll manage our largest accounts, drive adoption of new features, and ensure measurable value; you will hire and lead the first CS colleagues and establish scalable playbooks and operating rhythms.

Qualifikationen

• Experience building a customer success function from scratch.
• Ability to manage senior stakeholders and cross-functional partners.

Aufgaben

• Own and build the post-implementation customer experience.
• Own strategic relationships and drive adoption and value realization.
• Set engagement models, success metrics, health signals, and playbooks.
• Hire and manage the first customer success contributors.
• Coordinate cross-functional teams to address issues.
• Act as escalation point for customers with executives.

Kenntnisse

Stakeholder management

Cross-functional collaboration

Operational rigor

Jobbeschreibung

Vesta is hiring a Head of Customer Success to own the post-implementation experience and build the function from the ground up for our mortgage-focused platform. You will shape engagement models, success metrics, and health signals while partnering with Sales, Product, and Implementation.

Initially you’ll manage our largest accounts, drive adoption of new features, and ensure measurable value; you will hire and lead the first CS colleagues and establish scalable playbooks and operating rhythms.