Global Head of Customer Success & Growth (Remote)

First Advantage Global operating Centre; Athens (GA); Remote; USD 200,000 - 225,000; Full time

Benefits offered by this job

Remote work option

401k with employer match

Employee Stock Purchase Plan (ESPP)

Paid time off and holidays

Job summary

First Advantage is seeking a VP of Customer Success to develop individualized client strategies and retain and grow existing business. You will guide client relationships, work with implementation teams to deliver projects on terms, and lead a high-performing, global Customer Services and Account Management organization.

This role focuses on strategic direction, revenue growth, and building a proactive, trusted-advisor culture, with travel required up to 25% and a strong emphasis on client

Qualifications

• Bachelor’s degree or equivalent professional experience; MBA strongly preferred
• 10+ years of account management experience
• 5+ years of organizational leadership experience
• 5+ years of experience managing complex, high-value accounts of $500K or more
• Proven leadership through change and organizational transformation
• Strong understanding of how to drive growth in a competitive business environment
• Excellent tactical execution skills
• Strong process orientation, with the ability to improve and innovate tools, workflows, and established practices
• Proven ability to communicate persuasively with stakeholders at all levels

Responsibilities

• Design and implement a strategy and operating plan for Customer Services and Account Management in a global growth environment.
• Retain and grow existing business by increasing account profitability and expanding revenue.
• Meet or exceed quotas, revenue growth, client satisfaction, and inventory workflow metrics.
• Develop a revenue pipeline strategy to achieve growth targets within existing client base.
• Lead the transformation to a customer-centric, solutions-based sales approach.
• Understand clients’ priorities and align execution with KPIs used to measure success.
• Oversee daily operations of Account Management and develop talent to deliver exceptional client experience.
• Leverage retention and upsell best practices to drive account growth.

Skills

Account management

Leadership

Strategic planning

Communication

Sales strategy

Stakeholder management

Team development

Problem solving

Travel readiness

Education

Bachelor’s degree or equivalent professional experience; MBA strongly preferred

Tools

Salesforce CRM

Job description

First Advantage is seeking a VP of Customer Success to develop individualized client strategies and retain and grow existing business. You will guide client relationships, work with implementation teams to deliver projects on terms, and lead a high-performing, global Customer Services and Account Management organization.

This role focuses on strategic direction, revenue growth, and building a proactive, trusted-advisor culture, with travel required up to 25% and a strong emphasis on client