Head of Customer Success: Payer & Employer (Remote)

Praxy; Northern (KY); Remote; USD 137,000 - 206,000; Full time

Job summary

Verily Health is seeking a Head of Customer Success to lead a team of Account Managers who onboard, maintain and grow Care Delivery accounts for our Care Delivery business, including health plans, providers, employers and third-party partners.

You will develop executive relationships, drive retention and adoption of new products, track customer health and renewals, and standardize the account playbook while recruiting and developing managers to meet Care Delivery metrics.

Qualifications

• 7+ years of experience in healthcare, employer benefits or insurance industries.
• Experience working with senior-level executives for client relationship management and consultation within health care benefits sector.
• Excellent listening, communication, critical thinking, and problem solving skills.
• Digital health / virtual care sales or account management experience.

Responsibilities

• Drive retention and growth of Care Delivery solutions at health plan, healthcare provider, employer and third-party partner accounts by ensuring customers have the right services, support, and program governance to achieve results.
• Develop and maintain executive relationships with leaders at our accounts that help Verily and its customers achieve their combined goals.
• Track and report metrics related to customer experience including implementation progress, overall customer health, and retention/renewal/expansion.
• Standardized our account playbook, including onboarding, training, customer success management, renewals, QBR execution and advocacy capabilities, and partner with the account management team to tailor them to meet customer needs.
• Recruit, train and develop account managers in order to achieve Care Delivery customer success metrics.

Skills

Executive relationship management

Healthcare industry experience

Communication skills

Problem solving

Education

MBA or related advanced degree

Job description

Verily Health is seeking a Head of Customer Success to lead a team of Account Managers who onboard, maintain and grow Care Delivery accounts for our Care Delivery business, including health plans, providers, employers and third-party partners.

You will develop executive relationships, drive retention and adoption of new products, track customer health and renewals, and standardize the account playbook while recruiting and developing managers to meet Care Delivery metrics.