Strategic Customer Success Manager, Payer & Employer

Verily; United States; Remote; USD 113,000 - 170,000; Full time

Job summary

Verily Health is hiring a Customer Success Manager for key accounts in its payer and employer sector. You will develop and maintain strategic relationships with senior client stakeholders to enable quality solution delivery and measurable outcomes.

You will drive renewals, identify growth opportunities, coordinate across teams, and ensure a positive customer experience while managing risk. This role requires 8+ years in customer success management and a customer-centric mindset.

Qualifications

• 8+ years' experience managing a book of existing clients as a Customer Success Manager or similar role, with a reference-able track record of success.
• 5+ years' experience managing high value, complex, and strategic partnership accounts.
• Bachelor's degree or equivalent experience.
• Customer-centric with a focus on driving customer outcomes and achieving customer objectives in partnership with Verily and its suite of products.

Responsibilities

• Build trusted relationships with executives and key stakeholders within client organizations to understand strategic goals and drive product adoption.
• Act as the external and internal point of contact for day-to-day client interactions, including weekly meetings, reporting, and ad hoc requests.
• Create success plans that align use cases with customer objectives and adapt them to client business hierarchy.
• Secure renewals and identify new revenue opportunities to achieve annual renewal and growth targets.
• Drive escalation of client issues, lead risk mitigation, and ensure timely resolution to create a positive customer experience.

Skills

Client success management

Relationship management

Strategic partnerships

Stakeholder communication

Education

Bachelor's degree or equivalent experience

Job description

Verily Health is hiring a Customer Success Manager for key accounts in its payer and employer sector. You will develop and maintain strategic relationships with senior client stakeholders to enable quality solution delivery and measurable outcomes.

You will drive renewals, identify growth opportunities, coordinate across teams, and ensure a positive customer experience while managing risk. This role requires 8+ years in customer success management and a customer-centric mindset.