Head of Customer Success, Payer & Employer

Verily; Springfield (IL); On-site; USD 137,000 - 206,000; Full time

Job summary

Verily Health seeks a Head of Customer Success to steer a team of Account Managers focused on onboarding, maintaining, and expanding Care Delivery accounts across health plans, providers, employers and third-party partners.

You will build executive relationships, drive retention and product adoption, and standardize playbooks with cross-functional alignment to meet customer needs. MBA and healthcare sales experience preferred.

Qualifications

• 7+ years of experience in healthcare, employer benefits or insurance industries.
• Proven track record of working with senior-level executives for client relationship management and consultation within health care benefits sector.
• Excellent listening, communication, critical thinking, and problem solving skills.
• Digital health / virtual care sales or account management experience.

Responsibilities

• Drive retention and growth of Care Delivery solutions at health plan, healthcare provider, employer and third-party partner accounts by ensuring customers have the right services, support, and program governance to achieve results.
• Develop and maintain executive relationships with leaders at our accounts that help Verily and its customers achieve their combined goals.
• Track and report metrics related to customer experience including implementation progress, overall customer health, and retention/renewal/expansion.
• Standardized our account playbook, including onboarding, training, customer success management, renewals, QBR execution and advocacy capabilities, and partner with the account management team to tailor them to meet customer needs.
• Recruit, train and develop account managers in order to achieve Care Delivery customer success metrics.

Skills

Executive relationships

Account management

Healthcare industry

Digital health sales

Education

MBA or related advanced degree

Job description

Who We AreVerily Health is a data platform and technology company purpose-built to power AI-enabled precision health solutions that accelerate research and improve care for individuals and communities. Uniquely positioned at the intersection of technology, data science, and healthcare, Verily transforms multimodal health data into insights, models, and actions that make healthcare more personalized, predictive, and precise.

DescriptionThe Head of Customer Success will lead a team of Account Managers who onboard, maintain and grow customer accounts for our Care Delivery business. Your team will be responsible for deepening the relationships, increasing product utilization and growing the adoption of new products and services across our customer base, including health plans, healthcare providers, employers and third-party partners.

Responsibilities

• Drive retention and growth of Care Delivery solutions at health plan, healthcare provider, employer and third-party partner accounts by ensuring customers have the right services, support, and program governance to achieve results.
• Develop and maintain executive relationships with leaders at our accounts that help Verily and its customers achieve their combined goals.
• Track and report metrics related to customer experience including implementation progress, overall customer health, and retention/renewal/expansion.
• Standardized our account playbook, including onboarding, training, customer success management, renewals, QBR execution and advocacy capabilities, and partner with the account management team to tailor them to meet customer needs.
• Recruit, train and develop account managers in order to achieve Care Delivery customer success metrics.

QualificationsMinimum Qualifications

• 7+ years of experience in healthcare, employer benefits or insurance industries.
• Proven track record of working with senior-level executives for client relationship management and consultation within health care benefits sector.
• Excellent listening, communication, critical thinking, and problem solving skills.
• Digital health / virtual care sales or account management experience.

Preferred Qualifications

• Health plan / payer experience.
• Strong business and financial acumen; strong problem-solving, judgment and analytic skills.
• Prior management experience in a fast-growing organization.
• MBA or related advanced degree.

Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States.

The US base salary range for this full-time position is $137,000 - $205,500 + bonus + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Verily Health Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For our EEO Policy Statement, please click here.

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If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.