Head of Payer Customer Success & Growth

Hippocratic AI Inc.; Northern (KY); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Equity

Health insurance

Travel allowances

Job summary

Hippocratic AI seeks a VP of Customer Success for Payors to build and lead a payer-focused CS organization, charged with retention, expansion, and value realization across health plans and managed care customers.

You will establish scalable playbooks, recruit leaders, and partner with Product, Engineering, Clinical, and Sales to ensure payer needs drive strategy and product evolution. Travel 25–40% and onsite collaboration are expected.

Qualifications

• Bachelor’s degree from an accredited university.
• 10–15 years in customer success or related leadership within the payer/health plan industry, with 7+ years in leadership.
• Proven track record driving success in B2B SaaS or healthcare tech serving payer organizations.
• Deep understanding of payer/health plan industry including CMS, NCQA, and state regulators.
• Experience translating payer needs into product and GTM strategy.
• Data-driven with payer metrics (HEDIS/STARS, MLR, per-member-per-month costs).

Responsibilities

• Build and lead a world-class payer CS team.
• Develop and execute a comprehensive payer CS strategy aligned with company objectives.
• Establish trusted relationships with health plans, PBMs, and payer entities.
• Drive retention and expansion across payer use cases and achieve strong NRR.
• Serve as the voice of the payer to Product, Engineering, and Clinical teams.
• Implement payer KPIs and CS processes tailored to payer outcomes.
• Navigate regulatory and ecosystem complexities to align AI solutions with payer needs.

Skills

Leadership

KPIs & analytics

Cross-functional collaboration

Payer/health plan knowledge

Data-driven decisions

Scaling teams

Executive stakeholder management

Education

Bachelor’s degree

MBA / MHA preferred

Job description

Hippocratic AI seeks a VP of Customer Success for Payors to build and lead a payer-focused CS organization, charged with retention, expansion, and value realization across health plans and managed care customers.

You will establish scalable playbooks, recruit leaders, and partner with Product, Engineering, Clinical, and Sales to ensure payer needs drive strategy and product evolution. Travel 25–40% and onsite collaboration are expected.