Senior Manager, Customer Experience — Remote AI-Driven

Jobgether; United States; Remote; USD 120.000 - 200.000; Vollzeit

Benefits dieser Stelle

Remote work flexibility across the US

Equity in an early-stage company

Health, dental, and vision benefits

401(k) matching and HSA contributions

Direct access to founders and product‑

Zusammenfassung

Jobgether, based in the United States, is seeking a Senior Manager, Customer Experience to shape the client experience for an AI-driven healthcare platform. You will lead strategic accounts, build scalable onboarding and retention programs, and develop a physician community to drive engagement and growth.

Reporting to the VP of Customer Success and Operations, you will coach teams, establish customer advocacy, and translate feedback into actionable product insights, while maintaining autonomy in

Qualifikationen

• At least 6 years of experience in customer success or customer experience, including direct ownership of strategic accounts within the past two years.
• Proven ability to turn strategies and frameworks into functioning programs with clear ownership, consistent operating rhythms, and measurable results.
• Experience managing or mentoring customer-facing teams, including developing early-career professionals.
• Demonstrated ability to build customer communities, user groups, advisory boards, reference programs, or recurring customer events.
• Strong autonomy and accountability, with the ability to translate broad direction into actionable plans and deliver results independently.
• Excellent relationship-building and communication skills, with the credibility to engage physicians on their clinical priorities and business goals.
• Composure and adaptability in an early-stage company where priorities evolve and processes are still developing.
• Ability to balance hands-on strategic account management with broader program ownership and team development.

Aufgaben

• Own a portfolio of key clients, particularly practices with multiple providers, customized workflows, and ambitious growth plans, while building trusted long-term relationships.
• Work closely with Customer Success Managers to strengthen their skills through hands-on guidance, mentorship, and practical collaboration.
• Implement and maintain a customer health framework, identify risks early, and execute proactive strategies to improve satisfaction and retention.
• Develop a structured pipeline that turns satisfied physicians into reference customers, case study contributors, speakers, and co-marketing partners.
• Launch and manage peer forums, clinical case discussions, a customer advisory board, and physician events, including ownership of the associated budget.
• Make onboarding, support, and proactive account management more consistent and scalable, establish time-to-value targets, and prepare processes to support an expanding client base.
• Consolidate customer feedback into prioritized, evidence-based insights that help engineering teams plan improvements and make informed product decisions.
• Work alongside the VP of Customer Success and Operations to implement existing frameworks, measure outcomes, and develop new programs as the business grows.

Jobbeschreibung

Jobgether, based in the United States, is seeking a Senior Manager, Customer Experience to shape the client experience for an AI-driven healthcare platform. You will lead strategic accounts, build scalable onboarding and retention programs, and develop a physician community to drive engagement and growth.

Reporting to the VP of Customer Success and Operations, you will coach teams, establish customer advocacy, and translate feedback into actionable product insights, while maintaining autonomy in