Head of Customer Success & Growth (Player-Coach)

Coastpay; Draper (UT); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Unlimited paid time off

Free lunch every Friday

$400 accessories allowance

Job summary

A fintech company is seeking a hands-on Manager of Customer Success to lead a team of Customer Success Managers. The role requires mentoring, managing customer accounts, and driving onboarding and retention. The ideal candidate will have over 5 years of experience in customer success and a proven track record of managing teams. This position includes a competitive salary range of $120,000 - $140,000 along with equity and comprehensive benefits.

Qualifications

• 5+ years in Customer Success or Account Management, with 2+ years managing CSMs.
• Demonstrated ability in high-touch onboarding and account expansion.
• Expertise in creating structure from ambiguity using data and coaching.

Responsibilities

• Manage and mentor a team of high-performing Customer Success Managers.
• Own a book of business to ensure excellent customer experiences.
• Drive onboarding velocity and maximize account value through effective coaching.

Skills

Customer Success Management

Onboarding

Retention Strategies

Team Leadership

Coaching

Education

5+ years in Customer Success or Account Management

Tools

Salesforce

Sigma

Outreach

Job description

A fintech company is seeking a hands-on Manager of Customer Success to lead a team of Customer Success Managers. The role requires mentoring, managing customer accounts, and driving onboarding and retention. The ideal candidate will have over 5 years of experience in customer success and a proven track record of managing teams. This position includes a competitive salary range of $120,000 - $140,000 along with equity and comprehensive benefits.