Head of Customer Success

Jobgether; United States; A distancia; USD 300.000 - 350.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity opportunities

Comprehensive health benefits

Flexible paid time off

Remote-first work environment

Quarterly team off-sites

Parental leave

Descripción de la vacante

Jobgether is seeking a Head of Customer Success in the United States. This senior leadership role will shape and scale the customer experience for a fast-growing B2B SaaS company focused on software security and developer tools.

You will lead Technical Account Management and Customer Success, building teams and scalable programs that drive value across the customer journey from onboarding to expansion. Collaborating with Sales, Product, Engineering, and Support, you will translate customer

Formación

• 12+ years in Customer Success, Account Management, or related roles with leadership experience.
• Experience building and scaling technical, customer-facing organizations in a B2B SaaS environment.
• Proven ability to develop leaders, build high-performing teams and drive ownership.
• Track record of improving adoption, retention, and business outcomes.

Responsabilidades

• Build and lead Technical Account Management and Customer Success teams, including hiring and coaching.
• Define roles, accountability, and a culture of continuous improvement.
• Design and oversee a seamless customer journey from evaluation to onboarding and adoption.
• Develop scalable CS programs to accelerate value, product engagement, and retention.
• Partner with Sales to strengthen renewals, identify growth opportunities, and manage risk.
• Collaborate with Product, Engineering, and Support to translate customer feedback into improvements.
• Define scalable processes, metrics, and operating rhythms to support growth.
• Monitor health, adoption, retention, and team performance to guide decisions.
• Support long-term customer relationships and business growth.

Conocimientos

Executive leadership

Customer Success

B2B SaaS

Cross-functional leadership

Data-driven decisions

Renewals & expansion

Stakeholder management

Descripción del empleo

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Customer Success based in United States.

This is a senior leadership opportunity to shape and scale the customer experience within a fast-growing B2B SaaS environment focused on software security and developer tools. As Head of Customer Success, you will lead Technical Account Management and Customer Success functions, building strong teams and scalable programs that help customers achieve lasting value. You will oversee the entire customer journey, from technical evaluation and onboarding through adoption, retention, and expansion. Working closely with Sales, Product, Engineering, and Support, you will turn customer insights into better experiences and measurable business outcomes. You will also establish the operating models, performance metrics, and leadership structures needed to support continued growth. This remote-first role offers the opportunity to influence customer strategy and build a high-performing global organization.

Accountabilities

• Build, lead, and develop high-performing teams across Technical Account Management and Customer Success, including hiring, coaching, and developing functional leaders.
• Establish clear team responsibilities, accountability structures, and a culture of continuous improvement.
• Design and oversee a seamless customer journey covering technical evaluation, onboarding, product adoption, and ongoing engagement.
• Develop scalable customer success programs that accelerate time-to-value, increase product engagement, and improve customer retention.
• Partner with Sales to identify customer risks, strengthen renewal strategies, and uncover opportunities for account growth and expansion.
• Collaborate with Product, Engineering, and Support teams to communicate customer needs and translate feedback into product and service improvements.
• Define and implement scalable processes, performance metrics, and operating rhythms to support organizational growth.
• Monitor customer health, adoption, retention, and team performance data to guide strategic decisions and strengthen accountability.
• Continuously improve the customer experience while supporting long-term customer relationships and business growth.

Requirements

• At least 12 years of experience in Customer Success, Account Management, or related customer-facing functions, including at least five years in senior leadership roles.
• Proven experience building and scaling technical, customer-facing organizations within a B2B SaaS environment.
• Demonstrated success developing strong leaders, building high-performing teams, and fostering a culture of ownership and accountability.
• Track record of improving customer adoption, retention, and measurable business outcomes.
• Strong commercial judgment and experience partnering with Sales teams on renewals, customer risk management, and expansion opportunities.
• Data-driven approach to evaluating customer health, measuring organizational performance, and making strategic decisions.
• Excellent executive presence, sound judgment, and the ability to influence senior stakeholders and manage competing priorities across functions.
• Strong cross-functional leadership and communication skills, with the ability to operate effectively in a distributed environment.
• Nice to have: Experience in developer tools, application security, software supply-chain security, or DevSecOps.
• Nice to have: Experience leading multiple customer-facing functions across pre-sales and post-sales.
• Nice to have: Experience managing distributed teams across different customer segments or geographic regions.

Benefits

• Estimated on-target earnings: USD $300,000–$350,000, with compensation adjusted for candidates outside the United States according to local market salary data.
• Meaningful equity opportunities.
• Comprehensive health benefits for employees and their families, with 99% coverage.
• Flexible paid time off and holidays.
• Winter shutdown to support rest and recharging.
• Paid parental leave.
• Remote-first work environment.
• Quarterly team off-sites.
• Opportunity to build and lead a growing customer-facing organization in an innovative technology environment.