Senior Customer Success Manager

Ladders; United States; À distance; USD 110 000 - 130 000; Plein temps

Avantages offerts par ce poste

Remote work flexibility

Cross-functional collaboration

Executive exposure

Résumé du poste

Ladders is seeking a Senior Customer Success Manager to oversee a portfolio of strategic enterprise accounts, driving outcomes, retention, and long-term value. You will partner with Sales, Product Management, and Engineering to align goals with solution adoption and business growth.

This remote role offers North America coverage, high visibility, and opportunities to influence strategy, executive relationships, and revenue expansion across the customer base.

Qualifications

• Bachelor’s degree in a technology- or business-related field preferred.
• 5+ years in technology, consulting, or enterprise account management roles.
• Proven track record of revenue growth and customer retention in SaaS or tech.
• CRM tools like Salesforce and Gainsight preferred; strong business acumen.

Responsabilités

• Own a portfolio of strategic enterprise customers to drive business outcomes.
• Develop and execute customer success plans aligned with objectives.
• Lead executive engagement through business reviews to demonstrate value.
• Drive adoption of company solutions to enhance retention and outcomes.
• Identify growth opportunities by aligning solutions with customer priorities.
• Implement proactive risk mitigation to improve customer health.
• Build customer advocacy by increasing satisfaction and references.

Connaissances

Strategic account management

Executive relationship management

Communication

Analytical skills

Cross-functional collaboration

Customer outcomes focus

Formation

Bachelor’s degree in technology or business

Outils

Salesforce

Gainsight

Description du poste

For our client, we are seeking a Senior Customer Success Manager to join the team of a leader in the Information Technology space.

This role will oversee a portfolio of strategic enterprise accounts, with a strong focus on driving customer outcomes, retention, and long-term value. You will partner closely with Sales, Product Management, and Engineering to align customer goals with solution adoption and business growth. The position is highly visible and will play a key part in executive relationship management, customer advocacy, and revenue expansion across the customer base.

Location: Remote

Compensation: $110,000 – $130,000 annually

Our client is an equal opportunity employer.

Responsibilities

• Own a portfolio of strategic enterprise customers to drive business outcomes
• Develop and execute customer success plans aligned with customer objectives
• Lead executive engagement through business reviews to demonstrate value and track progress
• Drive adoption of the company's solutions to enhance retention and customer outcomes
• Identify growth opportunities by aligning solution capabilities with customer priorities
• Implement proactive risk mitigation strategies to improve customer health
• Build customer advocacy by increasing satisfaction and referenceability

Qualifications

• Bachelor’s degree in a technology- or business-related field preferred
• 5+ years in technology, consulting, or enterprise account management roles
• Proven track record of driving revenue growth and customer retention in SaaS or technology environments
• Proficiency with CRM and customer success tools like Salesforce and GainsightStrong business acumen to connect solutions to measurable outcomes
• Exceptional communication and stakeholder management skills
• Strong analytical skills for communicating insights to technical and executive audiences

Benefits

• Remote work flexibility within North America, preferably PT/MT time zones
• Opportunity to influence customer strategy and revenue growth
• High-visibility role with strategic enterprise accounts
• Cross-functional collaboration with Sales, Product Management, and Engineering