Head of Customer Success & Experience

Canteen North America; Village of New Hyde Park (NY); On-site; USD 160,000 - 180,000; Full time

Job summary

A leading food service management company is seeking a Vice President of Customer Experience to oversee customer relationships and business operations. The role requires 10–15 years of upscale food service experience, emphasizing emotional intelligence and business acumen. The successful candidate will lead a team to achieve high performance and drive client growth. The position offers a competitive salary range of $160,000 to $180,000 annually, with an annual bonus.

Qualifications

• 10–15 years of upscale food service experience, including 8+ years in management.
• Proven experience in personnel management, including hiring, evaluation, and development.
• Ability to interpret financials and business records.

Responsibilities

• Drive results across client growth and satisfaction.
• Build strong relationships with clients.
• Ensure corrective actions at client sites.

Skills

Emotional intelligence

Business acumen

Multi-tasking

Education

Bachelor’s degree or equivalent professional experience

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

A leading food service management company is seeking a Vice President of Customer Experience to oversee customer relationships and business operations. The role requires 10–15 years of upscale food service experience, emphasizing emotional intelligence and business acumen. The successful candidate will lead a team to achieve high performance and drive client growth. The position offers a competitive salary range of $160,000 to $180,000 annually, with an annual bonus.