Head of Customer Experience - K-12 Nutrition & Partnerships

Whitsons Culinary Group; Berkeley (IL); On-site; USD 100,000 - 140,000; Full time

Job summary

A leading food service management company is seeking a Vice President of Customer Experience to enhance client satisfaction and retention in K–12 nutrition services. The ideal candidate will work cross-functionally to drive strategic initiatives and oversee client engagement efforts. With a strong focus on relationship management and data-driven strategies, the VP will collaborate closely with Operations, Sales, Marketing, and Legal to align services with district goals. This full-time exempt position demands exceptional communication skills and a deep understanding of the food service sector.

Qualifications

• Minimum 5 years of experience in food service management or sales.
• At least 3 years in K–12 nutrition programs.
• Demonstrated success managing client relationships.

Responsibilities

• Lead client retention and satisfaction initiatives.
• Conduct client engagement and feedback sessions.
• Drive strategy meetings and maintain performance indicators.

Skills

Strategic thinking

Exceptional communication

Relationship management

Negotiation skills

Analytical abilities

Education

Bachelor's degree in Food & Nutrition, Business, or Food Service Management

Advanced degree or professional certification in leadership or customer experience

ServSafe certification

Tools

Microsoft Office Suite

Salesforce

Job description

A leading food service management company is seeking a Vice President of Customer Experience to enhance client satisfaction and retention in K–12 nutrition services. The ideal candidate will work cross-functionally to drive strategic initiatives and oversee client engagement efforts. With a strong focus on relationship management and data-driven strategies, the VP will collaborate closely with Operations, Sales, Marketing, and Legal to align services with district goals. This full-time exempt position demands exceptional communication skills and a deep understanding of the food service sector.