VP of Customer Solutions & Experience Excellence

GreenSky®; Sandy Springs (GA); Hybride; USD 150 000 - 225 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Medical, dental, vision insurance

401k retirement benefits

Paid time off

Résumé du poste

A leading fintech company is seeking a Vice President of Customer Solutions in Sandy Springs, GA. This key role oversees customer service operations and leads a team to enhance customer satisfaction. Candidates should have over 8 years of managerial experience, strong analytical and communication skills, and the ability to navigate fast-paced environments. The position offers competitive compensation ranging from $150,000 to $225,000 annually, along with comprehensive benefits and a hybrid work environment.

Qualifications

• 8+ years of experience in a managerial role of an operational department or team.
• Ability to multi-task and manage changing priorities.
• Excellent verbal and written communication skills.

Responsabilités

• Oversees processes in the contact center for customer servicing.
• Develops customer solutions strategy for the call center.
• Analyzes customer feedback for improvement opportunities.

Connaissances

Management skills

Analytical skills

Technical proficiency (Microsoft Office)

Communication skills

Formation

Bachelor's degree in Business Administration, Finance, or related field

Outils

Microsoft Outlook

Excel

PowerPoint

Description du poste

A leading fintech company is seeking a Vice President of Customer Solutions in Sandy Springs, GA. This key role oversees customer service operations and leads a team to enhance customer satisfaction. Candidates should have over 8 years of managerial experience, strong analytical and communication skills, and the ability to navigate fast-paced environments. The position offers competitive compensation ranging from $150,000 to $225,000 annually, along with comprehensive benefits and a hybrid work environment.