Hybrid Mid-Market Customer Success Lead

Overjet; San Mateo (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid workplace

401k matching

Medical, Dental and Vision coverage

Life and AD+D Insurance

Paid parental leave

HSA with employer contribution

Flexible time off

Job summary

Overjet is seeking a detail-oriented Customer Success Manager to ensure our dental clients thrive on our AI-powered platform. You will manage mid-market accounts, drive adoption, and pursue expansions while reducing churn.

In this hybrid role, you’ll collaborate with dental offices and internal teams to optimize onboarding, training, and ongoing account health, using data-driven approaches to hit KPIs and growth targets.

Qualifications

• Bachelor’s degree or extensive experience.
• 3+ years of experience in customer success in B2B SaaS.
• Previous experience with renewals, expansions, and up-sells.
• Excellent communication and interpersonal skills.
• Experience in Management Consulting preferred.
• Excitement to learn about artificial intelligence, insurance, dentistry, and technology.
• Strong work ethic and hustle to achieve results in a high-growth startup environment required.

Responsibilities

• Managing Mid-Market accounts, primarily working with dental office leadership and central office leadership.
• Drive client success during the pilot phase, ensuring Overjet wins out above our competition.
• Execute the customer success strategy, focusing on high touch points and relationship building with dental offices.
• Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team, including but not limited to expansion, usage, and up-sell.
• Assist in improving processes around account setup, implementation, training, and ongoing account review to minimize churn and support account expansion.
• Plan account expansion initiatives and targeted campaigns for accounts with lower usage.
• Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels.
• Employ the total office concept, ensuring every member of the dental office staff is engaged.

Skills

Customer success experience

Renewals & expansions

Communication skills

Management consulting experience

Interest in AI/health tech

Work ethic

Education

Bachelor's degree or extensive experience

Job description

Overjet is seeking a detail-oriented Customer Success Manager to ensure our dental clients thrive on our AI-powered platform. You will manage mid-market accounts, drive adoption, and pursue expansions while reducing churn.

In this hybrid role, you’ll collaborate with dental offices and internal teams to optimize onboarding, training, and ongoing account health, using data-driven approaches to hit KPIs and growth targets.