Founding Customer Success Engineer - AI Platform

Sonar; Austin (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Sonar in Austin is launching Customer Success Engineering—a brand-new function. As a founding CSE, you'll help write the playbook.

We are proactive technical advisors who own the health, maturity, and growth of a customer portfolio—with AI at the core of how we operate, keeping a pulse on every account so we focus our energy where it creates the most impact. CSE is a strategic role for engineers who love technology and business impact, with ownership, boldness, and teamwork as core values.

Qualifications

• Hands-on experience in DevOps and software engineering, with pipeline and security focus.
• Ability to translate AI signals into actionable outcomes for customers.
• Strong communication skills for deep-dives and exec reviews.
• Analytical mindset with data-driven recommendations.
• Ability to take ownership and drive cross-functional impact.
• Fluency in English; Spanish/Portuguese desirable.

Responsibilities

• Own a portfolio: be the trusted technical advisor for accounts across onboarding, adoption, health, and value realization.
• Act on signals: AI surfaces risks and opportunities; translate into outcomes to accelerate growth and defuse downside.
• Level customers up: lead maturity assessments and outcome reviews to prove impact.
• Turn priorities into plans: translate customer priorities into concrete technical plans for maximum platform value.
• Fuel the wider team: hand off expansion signals and renewal insight to Sales.

Skills

DevOps

Software engineering

CI/CD pipelines

Git workflows

Code quality

Security

English

Tools

SonarQube

Linux

Job description

Sonar in Austin is launching Customer Success Engineering—a brand-new function. As a founding CSE, you'll help write the playbook.

We are proactive technical advisors who own the health, maturity, and growth of a customer portfolio—with AI at the core of how we operate, keeping a pulse on every account so we focus our energy where it creates the most impact. CSE is a strategic role for engineers who love technology and business impact, with ownership, boldness, and teamwork as core values.