Customer Experience Operations Leader

Serenity Healthcare; Goodyear (AZ); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Health, dental, and vision coverage (90% employer-paid)

401(k) retirement plan

Paid time off: 10 days

Ongoing leadership development opportunities

Job summary

A leading healthcare provider located in Goodyear, Arizona, is looking for an Operations Lead to manage and enhance service quality. The ideal candidate will possess strong leadership skills and 3+ years of management experience in fast-paced environments. This role involves overseeing daily operations, coaching team members, and ensuring a high standard of customer service. Benefits include a competitive salary of $90,000+, health coverage, and opportunities for leadership development.

Qualifications

• 3+ years of leadership or management experience in relevant environments.
• Proven ability to manage team performance and day-to-day operations.
• Comfortable working in structured, process-driven jobs.

Responsibilities

• Own daily operations in a customer-facing environment.
• Lead, coach, and develop team members towards performance standards.
• Ensure high-quality customer interactions.

Skills

Leadership experience

Strong communication skills

Problem-solving abilities

High organizational skills

Job description

A leading healthcare provider located in Goodyear, Arizona, is looking for an Operations Lead to manage and enhance service quality. The ideal candidate will possess strong leadership skills and 3+ years of management experience in fast-paced environments. This role involves overseeing daily operations, coaching team members, and ensuring a high standard of customer service. Benefits include a competitive salary of $90,000+, health coverage, and opportunities for leadership development.