Global Head of Customer Service & Support

TA Resources LLC; Round Lake (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and benefits

Opportunities for professional growth

Dynamic and inclusive work environment

Job summary

A staffing and HR solutions provider is seeking a Head of Customer Service & Support to oversee a team and ensure a seamless customer experience. This role requires strong leadership, problem-solving skills, and experience in managing customer support teams. As a key position, you will manage escalated inquiries, analyze performance metrics, and foster a positive team environment while working with clients in various time zones. Full-time with a competitive salary and benefits package, this role promotes professional growth in a dynamic work environment.

Qualifications

• Over 5 years of experience in managing a customer support team, ideally in an international context.
• Experience in the fragrance, cosmetics, personal care, or candles industry is a plus.
• Cultural sensitivity and ability to engage with a diverse clientele.

Responsibilities

• Lead and mentor a team of four direct reports.
• Manage escalated customer inquiries and provide timely resolutions.
• Monitor order progress and ensure timely fulfillment.
• Analyze performance metrics and report to senior management.

Skills

Customer support management

Excellent communication skills

Problem-solving

Multitasking

Time management

Education

Bachelor's degree in Business, Communications, or related field

Job description

A staffing and HR solutions provider is seeking a Head of Customer Service & Support to oversee a team and ensure a seamless customer experience. This role requires strong leadership, problem-solving skills, and experience in managing customer support teams. As a key position, you will manage escalated inquiries, analyze performance metrics, and foster a positive team environment while working with clients in various time zones. Full-time with a competitive salary and benefits package, this role promotes professional growth in a dynamic work environment.