Head of Customer Operations — Scale & Automate

BlueCargo; New York (NY); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Medical benefits

Unlimited PTO

Flexible work environment

Global team

Job summary

BlueCargo is seeking a seasoned Head of Customer Operations to set the strategic direction for freight audit services, scale the team, and deliver high-quality service to enterprise customers. You will own the ops roadmap, design automation-first processes, and partner directly with the founders to drive company-wide execution.

This is a high-leverage role for someone who wants to build, not just manage, and leave a real mark on how a fast-growing startup operates.

Qualifications

• 10+ years in international logistics or operations.
• At least 3 years in a leadership role managing managers.
• Strong strategic thinking and data-driven decision making.
• Excellent executive presence and cross-functional influence.

Responsibilities

• Set the vision and execution plan for freight audit operations across the customer portfolio.
• Build, develop, and lead a team of Customer Operations Analysts and Logistics Team to support growth.
• Architect repeatable, automation-first processes; define SLAs and key metrics.
• Collaborate with product, engineering, and business teams to balance automation with human input.
• Own the OKR framework for operations; surface insights and drive performance improvements.
• Partner with leadership on resource planning and long-term scaling decisions for the service offering.

Skills

Logistics/Operations leadership

Strategic planning

Data-driven decision making

Executive communication

Job description

BlueCargo is seeking a seasoned Head of Customer Operations to set the strategic direction for freight audit services, scale the team, and deliver high-quality service to enterprise customers. You will own the ops roadmap, design automation-first processes, and partner directly with the founders to drive company-wide execution.

This is a high-leverage role for someone who wants to build, not just manage, and leave a real mark on how a fast-growing startup operates.