Head of Customer Operations: Scale & Automate Logistics

SpringTime Ventures; Los Angeles (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical benefits

Unlimited PTO

Flexible work environment

Job summary

BlueCargo is seeking a seasoned Head of Customer Operations to set the strategic direction for our freight audit service, define how we scale, automate, and deliver exceptional quality for enterprise customers. You will lead a growing team, shape infrastructure, and partner with founders to drive company-wide execution.

This high-impact role is for someone who wants to build, not just manage, and leave a real mark on how a fast-growing startup operates.

Qualifications

• 10+ years in international logistics or operations, with at least 3 years in a leadership role managing managers.
• Proven track record building scalable systems and teams in a high-growth environment.
• Strategic thinker who can translate ambiguity into clear priorities and action.
• Deep fluency in operational OKRs and a data-driven approach to decision-making.
• Strong executive presence and communication skills; comfortable influencing across Product, Engineering, CS, and the C-suite.
• Startup experience preferred; you thrive without a playbook.

Responsibilities

• Own Operational Strategy: Set the vision and execution plan for freight audit operations across our customer portfolio.
• Build & Scale the Team: Recruit, develop, and lead a team of Customer Operations Analysts and our Logistics Team; optimize the org structure to support 2-3x volume growth.
• Architect Systems for Scale: Design repeatable, automation-first processes; define SLAs and the metrics that matter.
• Drive Cross-Functional Alignment: Act as the operational voice in product, engineering, and business team discussions; identifying where automation unlocks efficiency and where the human in the loop is irreplaceable.
• Own the Numbers: Build and own the operational OKR framework; surface insights and lead resolution when performance trends off-track.
• Partner with Leadership: Contribute to company strategy, resource planning, and long-term decisions around scaling our service offering.

Skills

Strategic thinking

Data-driven decision making

Executive communication

Leadership at scale

Startup experience

Job description

BlueCargo is seeking a seasoned Head of Customer Operations to set the strategic direction for our freight audit service, define how we scale, automate, and deliver exceptional quality for enterprise customers. You will lead a growing team, shape infrastructure, and partner with founders to drive company-wide execution.

This high-impact role is for someone who wants to build, not just manage, and leave a real mark on how a fast-growing startup operates.