Head of Customer Growth & Account Management

Swapcard; United States; A distancia; USD 130.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first policy

Health insurance paid by Swapcard

Learning budget

Remote work budget

Co-working space budget

Paid time off

Descripción de la vacante

Swapcard, a leading AI-powered event platform, seeks a Senior Customer Account Manager leader to drive revenue growth across a global client base. You will coach distributed CAM teams, own growth plans, and align Marketing, Revenue Ops and Product to accelerate expansion.

You will build and maintain an account-based playbook, ensure data integrity, and lead enablement initiatives while managing complex, multi-event portfolios in a fast-paced SaaS environment.

Formación

• 7–10+ years in account management, customer success or commercial roles.
• Experience leading managers or distributed teams.
• Fluent English; French a plus.
• Proven SaaS growth and account-based selling experience.

Responsabilidades

• Lead the CAM team across North America and Europe to set standards.
• Own the +20% growth plan and account-based forecast.
• Protect the base by building renewal discipline and early risk flags.
• Shape qualification standards and the forecast discipline.
• Coach CAMs on live discovery calls and debriefs.
• Own KPIs and weekly rhythm including activity and forecasting.

Conocimientos

Account management

Leadership

Coaching

Communication

Data-driven

Descripción del empleo

Swapcard, a leading AI-powered event platform, seeks a Senior Customer Account Manager leader to drive revenue growth across a global client base. You will coach distributed CAM teams, own growth plans, and align Marketing, Revenue Ops and Product to accelerate expansion.

You will build and maintain an account-based playbook, ensure data integrity, and lead enablement initiatives while managing complex, multi-event portfolios in a fast-paced SaaS environment.