Head of Concierge Sales & Revenue Strategy

Atomic; Ohio; On-site; USD 120,000 - 160,000; Full time

Job summary

Intellica is seeking a senior sales leader to own revenue and guide a team of human concierge sales professionals. You will shape strategy, set quality standards, and align AI with human sellers to maximize conversion and lifetime value.

You will design the customer lifecycle across channels, run QA, and translate wins into scalable rules for both humans and AI. This role blends strategy with hands-on leadership and a passion for data-driven selling.

Qualifications

• Experience leading sales teams and driving revenue growth.
• Ability to define and enforce quality standards for customer interactions.
• Proven ability to design and optimize customer lifecycle moments across channels.

Responsibilities

• Own our revenue number and influence concierge sales strategy and AI.
• Lead the concierge sales team to maximize revenue.
• Define and document what an excellent concierge experience looks like.
• QA daily live conversations and implement improvements.
• Map and connect moments in the customer lifecycle across channels.
• Collaborate with AI and customer success to improve retention and repeat purchases.
• Translate best practices into repeatable rules for human and AI teams.

Skills

Sales leadership

Revenue ownership

AI collaboration

QA & quality

Lifecycle design

Cross-functional teamwork

Job description

Intellica is seeking a senior sales leader to own revenue and guide a team of human concierge sales professionals. You will shape strategy, set quality standards, and align AI with human sellers to maximize conversion and lifetime value.

You will design the customer lifecycle across channels, run QA, and translate wins into scalable rules for both humans and AI. This role blends strategy with hands-on leadership and a passion for data-driven selling.