Head of Concierge Sales & AI Growth

Atomic; Miami (FL); On-site; USD 180,000 - 240,000; Full time

Job summary

Intellica is seeking a senior leader to own revenue for its concierge sales team. You will shape the end-to-end shopper experience across channels, coordinating human and AI efforts to maximize revenue and retention.

You will design and implement playbooks, train the team, and push for a world-class customer journey. The role rewards high performance with metrics-driven incentives and rapid experimentation.

Qualifications

• 6+ years in B2C sales or service where experience is the product.
• 3+ years managing frontline sellers or associates.
• Ability to design and govern customer journeys that drive retention and lifetime value.

Responsibilities

• Own our revenue number and set revenue strategy for concierge sales.
• Lead the concierge sales team to maximize revenue and ensure world-class service.
• Define the quality bar for concierge experiences: tone, timing, discovery, recommendations, objections handling, and closing.
• Run daily QA on live conversations and implement rules from misses.
• Design the full customer lifecycle and map brand interactions across channels.
• Be an AI thought partner: define what good looks like and provide precise feedback to engineers.
• Experiment and research to continuously improve playbooks and outcomes.
• Hire and train a world-class team and set compensation aligned to quality and revenue.

Skills

Sales leadership

B2C sales

Team management

Quality standards

Relationship selling

Cross-channel selling

Playbooks & training

AI curiosity

Metrics-driven

Tools

Shopify

Job description

Intellica is seeking a senior leader to own revenue for its concierge sales team. You will shape the end-to-end shopper experience across channels, coordinating human and AI efforts to maximize revenue and retention.

You will design and implement playbooks, train the team, and push for a world-class customer journey. The role rewards high performance with metrics-driven incentives and rapid experimentation.