Head of Client Success & Growth

4over; Ohio; In loco; USD 80.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health and Life Insurance

401(k) Retirement Plan

Holidays and PTO

Descrizione del lavoro

4over in the United States seeks a Manager, Customer Success to lead the Client Success organization, driving exceptional customer experience, retention, and revenue growth across its assigned portfolio. You will shape strategy and operating model, establish KPIs, coach the team, partner with Sales, and ensure proactive account management with cross-sell and upsell opportunities.

The role requires senior leadership, strong CRM skills, and a customer-focused mindset in a fast-paced print industry

Competenze

• Prior experience leading a Customer Success, Client Success, Account Management, Sales, or similar customer-facing organization.
• Demonstrated experience managing and developing a team.
• Experience partnering with Sales to drive account growth and revenue expansion.
• Experience managing enterprise or strategic customer relationships.
• Prior print industry experience preferred.
• Strong CRM and Microsoft Office experience.

Mansioni

• Lead, manage, coach, and develop the Client Success team.
• Establish clear expectations, goals, processes, and performance standards.
• Develop and execute the Client Success strategy and operating model.
• Establish KPIs and reporting around customer health, retention, engagement, and revenue growth.
• Ensure the team has the tools, resources, and training necessary to successfully manage their portfolios.
• Foster a culture of accountability, proactive communication, collaboration, and customer ownership.
• Build a strong partnership between Client Success and Sales to drive customer retention and revenue growth.
• Identify cross-sell, upsell, and new product opportunities within accounts.
• Collaborate with Sales on strategic account planning and client meetings.

Formazione

Bachelor's degree preferred or equivalent experience

Strumenti

CRM systems

Microsoft Office

Descrizione del lavoro

4over in the United States seeks a Manager, Customer Success to lead the Client Success organization, driving exceptional customer experience, retention, and revenue growth across its assigned portfolio. You will shape strategy and operating model, establish KPIs, coach the team, partner with Sales, and ensure proactive account management with cross-sell and upsell opportunities.

The role requires senior leadership, strong CRM skills, and a customer-focused mindset in a fast-paced print industry