Strategic Enterprise Customer Success Manager

4over; Northern (KY); Hybride; USD 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health and Life Insurance

401(k) Retirement Plan

Holidays and PTO

Equal Opportunity Employer

Résumé du poste

4over is seeking a Customer Success Manager to manage high-value enterprise accounts, ensuring customer satisfaction, order management, and issue resolution. You will identify revenue opportunities and coordinate with the KAM/RAM on account strategy.

Your role includes onboarding coordination, monitoring account health, and collaborating with Sales, Product Development, and Marketing to drive cross-sell opportunities and successful integrations.

Qualifications

• High school diploma or equivalent; college degree preferred.
• General PC knowledge including Microsoft Office, Internet, and email.
• Print industry experience preferred.

Responsabilités

• Manage client relations and ensure customer satisfaction.
• Identify cross-sell, upsell, and revenue growth opportunities.
• Collaborate with KAM/RAM on overall account strategy and execution.
• Communicate clearly with customers and internal teams to resolve issues.
• Monitor account health, satisfaction, risk, and revenue growth monthly.
• Coordinate onboarding and training with Sales input.
• Establish relationships across 4over departments.

Connaissances

Relationship management

Customer success

Cross-sell

Upsell opportunities

Communication

Account coordination

Problem resolution

Formation

High school diploma or equivalent

College degree preferred

Outils

CRM software

API coordination

Description du poste

4over is seeking a Customer Success Manager to manage high-value enterprise accounts, ensuring customer satisfaction, order management, and issue resolution. You will identify revenue opportunities and coordinate with the KAM/RAM on account strategy.

Your role includes onboarding coordination, monitoring account health, and collaborating with Sales, Product Development, and Marketing to drive cross-sell opportunities and successful integrations.