Enterprise Customer Success Manager — Growth & Retention

4over; Arizona; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays

Paid time off

Job summary

4over in the United States is seeking a Customer Success Manager to nurture Enterprise-level accounts, ensure day-to-day satisfaction, manage orders, and resolve issues. You'll work with the Key Account Manager or Regional Account Manager to identify revenue opportunities and coordinate onboarding with Sales.

The role requires strong relationship-building, communication, and problem-solving skills. Salary ranges from $65,000 to $75,000 per year, with compensation commensurate with experience,

Qualifications

• High school diploma or equivalent, college degree preferred.
• General PC knowledge including Microsoft Office, Internet, and email.
• Print industry experience preferred.
• Demonstrated ability to handle challenging customers in a professional manner.
• Demonstrated ability to build, develop and grow strong relationships with customers.
• Highly organized and disciplined multi-tasker, with proven time management and prioritization skills.
• Excellent interpersonal, negotiation and conflict resolution skill ..

Responsibilities

• Successfully manage client relations, providing excellent customer satisfaction.
• Ability to identify customer needs and recognize cross-sell, upsell, product adoption, and revenue growth opportunities.
• Work alongside Key Account Manager or Regional Account Manager on overall account strategy and exection
• Communicate clearly and effectively with customers and collaborates with internal teams ensuring resolution.
• Identify and resolve order/expereince trends and risks as well a priority jobs and trouble tickets.
• E stablish and maintain effective working relationships within assigned accounts.
• Use proactive communication, and orchestrate internal resources as needed.
• Monitor customer health, satisfaction, risk, and revenue growth monthly. Understand performance metrics and their impact on customer satisfaction and revenue performance.
• Participate in Quarterly Business Reports and regular account reviews between KAM/RAM within portfolio of assigned accounts.
• Coordinate on-boarding and training as dictated by customer needs with Sales team input.
• Establish inter-personal relationships with 4over departments.
• Identify and resolve order/ experience trends and risks as well as priority jobs and trouble tickets.
• Coordinate communication and action plans with KAM/RAM on new releases including product, pricing, shipping.
• Coordinate resources and meetings within Technology and Sales for successful API and PrinterBridge integrations within assigned accounts.
• Ensure successful implementation of cross-sell/up-sell opportunities with Sales, Product Development, and Marketing.
• Communicate with KAM/RAM, Customer Experience and Sales Leadership to mitigate negative impact to 4over revenue.
• Work with Customer Experience and Quality Assurance to help resolve customer priority tickets.

Job description

4over in the United States is seeking a Customer Success Manager to nurture Enterprise-level accounts, ensure day-to-day satisfaction, manage orders, and resolve issues. You'll work with the Key Account Manager or Regional Account Manager to identify revenue opportunities and coordinate onboarding with Sales.

The role requires strong relationship-building, communication, and problem-solving skills. Salary ranges from $65,000 to $75,000 per year, with compensation commensurate with experience,