Head of Client Success & Growth

CBRE Group, Inc.; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

CBRE Group, Inc. is seeking a Client Success Director to lead the OnDemand client management function, driving measurable value, adoption, and satisfaction for Enterprise and OnDemand clients.

This leader will ensure a scalable, governable customer experience while supporting growth and profitability. The role requires building strong partnerships with CBRE account teams, overseeing client success reviews, and steering quarterly business reviews with senior leadership.

Qualifications

• Bachelor's degree preferred with 8–12 years of relevant experience.
• Experience in staffing, training, coaching, mentoring, and measuring performance is preferred.
• Ability to convey performance expectations and handle difficult information.

Responsibilities

• Lead the Client Success team across the OnDemand business.
• Serve as executive sponsor for strategic client relationships.
• Own overall customer satisfaction, retention, and expansion metrics.
• Oversee strategic account planning and client success reviews.
• Partner with Account Teams to identify opportunities for growth and service expansion.

Skills

Leadership

Client management

Stakeholder management

Analytical thinking

Communication

Education

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

CBRE Group, Inc. is seeking a Client Success Director to lead the OnDemand client management function, driving measurable value, adoption, and satisfaction for Enterprise and OnDemand clients.

This leader will ensure a scalable, governable customer experience while supporting growth and profitability. The role requires building strong partnerships with CBRE account teams, overseeing client success reviews, and steering quarterly business reviews with senior leadership.