Head of Client Operations & AI Solutions

Dentsu Aegis Network Ltd.; Chicago, Northern (IL, KY); Hybrid; USD 237,000 - 316,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Short-term and long-term disability

401k

Flexible paid time off

15 paid holidays per year

Paid sick and safe leave

Paid parental leave

Job summary

Dentsu Media in Chicago seeks a Chief Client Solutions Officer to lead the client operations discipline across North America, designing and delivering bespoke operational frameworks for major clients. You will embed operations leadership and set delivery standards across planning, activation, ad ops, finance and reporting.

The role requires 15+ years of leadership in media or marketing services, with a proven track record in operating model design, enterprise client solutions and AI-enabled

Qualifications

• 15+ years of progressive leadership across media, marketing services or management consulting.
• Experience designing operating models at scale for enterprise clients.
• Proven track record building custom operational solutions for large advertisers.
• Strong relationships with senior marketers and procurement stakeholders.
• Knowledge of media agency economics, scope and resourcing models.

Responsibilities

• Build and lead the client operations discipline across North America media agencies.
• Define operating standards and workflows for account teams and reporting.
• Design and implement bespoke operational frameworks for major clients.
• Streamline planning, activation, ad operations, finance and reporting processes.
• Set delivery quality standards and QA protocols for campaigns and programs.
• Develop a high-performing client operations team and leadership bench.
• Lead AI and automation initiatives across planning, activation and analysis.
• Partner with executives on renewals, growth, and client health dashboards.

Skills

Leadership

Operating model

Client relationships

Media economics

Resourcing planning

AI experience

Change leadership

Chicago-based

Job description

Dentsu Media in Chicago seeks a Chief Client Solutions Officer to lead the client operations discipline across North America, designing and delivering bespoke operational frameworks for major clients. You will embed operations leadership and set delivery standards across planning, activation, ad ops, finance and reporting.

The role requires 15+ years of leadership in media or marketing services, with a proven track record in operating model design, enterprise client solutions and AI-enabled