Head of Client Operations & AI Solutions

Dentsu Aegis Network Ltd.; Chicago, Northern (IL, KY); Hybrid; USD 237,000 - 316,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Short-term disability insurance

Long-term disability insurance

401k

Job summary

Dentsu Media in Chicago seeks a Chief Client Solutions Officer to build and run the client operations discipline for North America. You will set standards across planning, activation, ad operations, finance and reporting, and design tailored operational frameworks for complex client engagements.

You will drive AI and automation initiatives, craft scalable solutions, and partner with agency leadership and client teams to improve speed, quality and value.

Qualifications

• 15+ years of progressive leadership in media, marketing services or management consulting.
• Experience designing operating models at scale in a media environment.
• Proven track record delivering enterprise client-focused operational solutions.

Responsibilities

• Build and lead a client operations discipline across North America media agencies.
• Define operating standards for account teams and workflow.
• Design custom operational frameworks for large clients.
• Streamline planning, activation, ad ops, finance and reporting workflows.
• Set QA standards and develop a high-performing operations team.
• Develop dashboards and insights to monitor client health and performance.
• Drive AI/automation initiatives across briefing, planning and analysis.
• Lead adoption and scale of AI tools with governance and oversight.
• Collaborate with Finance and Commercial to align scope, pricing and resourcing.

Skills

Leadership

Operating model design

Client solutions

Advertiser relationships

Media economics

Resourcing plans

AI & automation

Change leadership

Chicago-based

Job description

Dentsu Media in Chicago seeks a Chief Client Solutions Officer to build and run the client operations discipline for North America. You will set standards across planning, activation, ad operations, finance and reporting, and design tailored operational frameworks for complex client engagements.

You will drive AI and automation initiatives, craft scalable solutions, and partner with agency leadership and client teams to improve speed, quality and value.