Customer Enablement Specialist: Onboarding & Growth

The Cigna Group; Florida; Presencial; USD 65 000 - 85 000; Tempo integral

Resumo da oferta

The Cigna Group is seeking a Customer Enablement Specialist to support the end-to-end customer lifecycle—from onboarding to ongoing account management. You will coordinate onboarding, maintenance, and enablement activities, track milestones, and ensure timely delivery while aligning with Sales and cross-functional partners.

Ideal candidates have strong critical thinking, problem-solving, and collaboration skills, with experience in customer operations and enterprise systems.

Qualificações

• High school diploma or equivalent; bachelor’s preferred.
• 2+ years in customer operations, sales administration, account management, or related field.
• Strong critical thinking, analytical reasoning, and independent problem-solving.
• Proficient in Microsoft Office and enterprise systems.

Responsabilidades

• Coordinate customer onboarding, account maintenance, and enablement across the lifecycle.
• Manage requests from intake to completion with accuracy and accountability.
• Track milestones, dependencies, and outstanding requirements; address barriers.
• Support strategic customer initiatives and account transitions.
• Collaborate with Sales, Finance, Compliance, and Operations to meet requirements.
• Facilitate effective communication via video, phone or email; ensure follow-through.
• Identify opportunities to simplify processes and reduce manual effort.
• Maintain documentation, records, and progress tracking; meet service expectations.

Conhecimentos

Critical thinking

Analytical reasoning

Independent problem-solving

Project coordination

Organization

Communication

Cross-functional collaboration

Problem solving

Formação académica

High school diploma or equivalent

Bachelor’s degree preferred

Ferramentas

Microsoft Office

SAP

SharePoint

Workflow management

Project tracking tools

Descrição da oferta de emprego

The Cigna Group is seeking a Customer Enablement Specialist to support the end-to-end customer lifecycle—from onboarding to ongoing account management. You will coordinate onboarding, maintenance, and enablement activities, track milestones, and ensure timely delivery while aligning with Sales and cross-functional partners.

Ideal candidates have strong critical thinking, problem-solving, and collaboration skills, with experience in customer operations and enterprise systems.