Senior Clinical Programs Manager, Custom Implementations

Cigna Healthcare; Oregon; Hybrid; USD 106,000 - 177,000; Full time

Benefits offered by this job

Health benefits

401(k)

Tuition reimbursement

Paid time off

Paid holidays

Leaves of absence

Job summary

The Cigna Group is seeking a Clinical Program Manager, Custom Implementation & Operations Support Services, to lead Clinical Program Advisors and analysts across custom client implementations, specialty programs, and operational process improvements.

The role partners across clinical, implementation, product, technology, business, and Global Service Partners to translate requirements into sustainable solutions.

Qualifications

• Pharmacy degree (BSPharm or PharmD) is required with an active pharmacist license.
• 5+ years in healthcare, PBM, clinical operations, or related field.
• 2+ years in leadership or people-management.
• Strong project management, organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.

Responsibilities

• Lead, coach, and develop clinical operations analysts and support resources.
• Oversee Clinical Operations Support Services, Specialty, Analyst Support Services, and Custom Support Services activities.
• Manage operational support for specialty programs, Pathwell, preventive programs, and other clinical initiatives.
• Develop new operational processes for products and projects and maintain sustainable maintenance models.
• Collaborate with stakeholders to gather requirements and develop implementation approaches.
• Drive continuous improvement using automation and AI to enhance efficiency, data quality, and scalability.
• Oversee Rx Configuration PBAB requests and ensure accurate execution of custom client requests.
• Develop SOPs, job aids, governance processes, and team documentation.

Skills

Leadership

People management

Project management

Analytical skills

Communication skills

Prioritization

Influencing stakeholders

Education

Pharmacy degree (BSPharm or PharmD)

Active pharmacist license

Tools

Excel

PowerPoint

Microsoft Office

Job description

The Cigna Group is seeking a Clinical Program Manager, Custom Implementation & Operations Support Services, to lead Clinical Program Advisors and analysts across custom client implementations, specialty programs, and operational process improvements.

The role partners across clinical, implementation, product, technology, business, and Global Service Partners to translate requirements into sustainable solutions.