Head of Client Growth & Strategy

Publicis Groupe ANZ; Northern, New York (KY, NY); Hybrid; USD 170,000 - 220,000; Full time

Benefits offered by this job

Cultural engagement

Competitive compensation

Job summary

Influential is seeking a Senior Vice President of Client Management to lead a cross-functional team delivering top-tier creator-branded content for a major retail client. You will partner with senior leaders to grow the business, optimize profitability, and drive campaign success across strategy, analytics, media, and creator verticals.

The ideal candidate has 10+ years in digital advertising, exceptional communication, and a proven ability to navigate fast-moving environments within a large

Qualifications

• 10+ years of experience working in a digital or advertising environment required.
• Excellent engagement and negotiation skills across, client management, expectation management, and conflict resolution.
• Experience and/or aptitude for working in a startup environment.
• Exceptional organizational skills with the ability to handle multiple clients and priorities with discretion.
• Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients.
• Thrives within a dynamic and evolving environment, competent at generating process and structure as needed to best activate the team.
• Knowledgeable of all major social platforms including Instagram, Facebook, Pinterest, TikTok, Twitter, YouTube.
• Insatiable curiosity and drive to learn and stay up to date on the latest trends and innovations in the social, influencer, and commerce space.

Responsibilities

• Partnering with Influential discipline leads to ensuring teams have appropriate staffing allocation across capabilities in strategy & analytics, performance media, creator, etc.
• Partner with EVP, Client Management lead in the profitability for the portfolio
• Ensure team is trained on all aspects of Influential ways of working and client management processes
• Implement training and development with action plans for each employee on team
• Have a client first mindset, see challenges, roadblocks, opportunities and pivots needed to support the day to day work
• Partner with SVP, Client Management lead to develop and lead client reviews, QBRs, milestone campaigns in support of excellence
• Monitor and track client’s performance objectives for all their existing initiatives to ensure program goals are being met/exceeded
• Work with teams to ensure the client develops trust in the portfolio team by overseeing client outputs and communication
• Ensure team is managing monthly billing reconciliation process and communicate to SVP, Groupe each month
• Stay apprised of industry trends and client verticals

Skills

Client management

Negotiation

Startup experience

Organizational skills

Communication

Social platforms knowledge

Job description

Influential is seeking a Senior Vice President of Client Management to lead a cross-functional team delivering top-tier creator-branded content for a major retail client. You will partner with senior leaders to grow the business, optimize profitability, and drive campaign success across strategy, analytics, media, and creator verticals.

The ideal candidate has 10+ years in digital advertising, exceptional communication, and a proven ability to navigate fast-moving environments within a large