Regional Client Experience Leader

BoF Careers; Los Angeles (CA); On-site; USD 115,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Paid parental leave

11 paid holidays

Vacation time

Personal days

Employee discounts

Retirement plan

Job summary

Moncler is seeking a Regional Client Relations Manager based in Los Angeles to lead client development across multiple stores in the region. You will translate CRM insights into high-touch engagement strategies that drive retention, repurchase, and loyalty, while coaching store teams in real-time.

Reporting to the VP of Retail, you will collaborate with leadership to ensure elevated client experiences that align with Moncler's luxury standards, including events, outreach, and data-driven

Qualifications

• Experience interpreting CRM profiles and client data for strategic outreach.
• Proven track record in luxury retail leadership with KPI ownership.
• Strong coaching and team development skills in field settings.

Responsibilities

• Lead the store's client development vision, focusing on retention, upgrades, reactivation, and acquisition.
• Analyze CRM reports to identify high-potential clients, lapsed behaviors, and opportunity clusters.
• Coach Client Advisors on building their client books and conducting elevated, client-focused appointments.
• Plan boutique-level activations and elevated client moments based on real-time client data.
• Track client retention rates, proactive business, prospects, event success, and feedback metrics.

Skills

CRM data

Client development

Leadership

Coaching

Event planning

Education

Bachelor's Degree

Job description

Moncler is seeking a Regional Client Relations Manager based in Los Angeles to lead client development across multiple stores in the region. You will translate CRM insights into high-touch engagement strategies that drive retention, repurchase, and loyalty, while coaching store teams in real-time.

Reporting to the VP of Retail, you will collaborate with leadership to ensure elevated client experiences that align with Moncler's luxury standards, including events, outreach, and data-driven