West Coast Regional Client Relations Leader

Moncler; Los Angeles (CA); On-site; USD 115,000 - 130,000; Full time

Benefits offered by this job

Annual bonus

Comprehensive benefits package

Employee discounts

Job summary

Moncler seeks a Regional Client Relations Manager based in Los Angeles. This position focuses on shaping the client experience across retail locations in the region, emphasizing client retention, engagement, and coaching of store teams. With at least 5 years of client relations experience in luxury retail, the candidate will lead initiatives to elevate client interactions and drive loyalty. The role offers a competitive salary range of $115,000 to $130,000 annually, along with bonuses and comprehensive benefits.

Qualifications

• Minimum 5 years of experience in client relations or luxury retail management.
• Strong ability to coach and develop team members.
• Proven track record of client retention and driving loyalty.

Responsibilities

• Lead client growth strategy across multiple retail locations.
• Conduct workshops and coaching sessions for Client Advisors.
• Analyze CRM data and implement targeted outreach plans.
• Track client satisfaction metrics and refine engagement strategies.

Skills

Client relationship management

Strategic planning

Team leadership

Luxury retail experience

Data analysis

Communication

Education

Bachelor's Degree

Job description

Moncler seeks a Regional Client Relations Manager based in Los Angeles. This position focuses on shaping the client experience across retail locations in the region, emphasizing client retention, engagement, and coaching of store teams. With at least 5 years of client relations experience in luxury retail, the candidate will lead initiatives to elevate client interactions and drive loyalty. The role offers a competitive salary range of $115,000 to $130,000 annually, along with bonuses and comprehensive benefits.