Head of Automotive Service & Customer Experience

Penske Automotive Group; Chantilly (NC); Presencial; USD 85.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care options

401k with company match

Career growth opportunities

Descripción de la vacante

Audi Chantilly is seeking an experienced Service Director to lead the service team and drive exceptional customer experiences. This role focuses on mentoring service department managers, optimizing operations, and ensuring profitability for the dealership.

Join Penske Automotive Group's team and contribute to a high-performance service culture with strong leadership, clear goals, and emphasis on quality service delivery.

Formación

• High school diploma or the equivalent and five years of related experience or equivalent combination of education and experience.
• Minimum of 3-5 years of service experience.
• Associate's degree (A.A.) or equivalent; and five to seven-year related experience and/or training; or equivalent combination of education and experience.

Responsabilidades

• Forecasts goals and objectives for the service department and strives to meet them.
• Hires, trains, motivates, and monitors the performance of the service department managers.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Directs and schedules the work of the employees in the service department.
• Monitors the performance of the service departments.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Fosters professional employee development and coordinates with department managers to determine need for advanced training.
• Makes customer satisfaction a department priority, ensuring that service personnel are courteous and respectful in their interaction with customers.
• Handles customer complaints immediately and according to dealership guidelines.
• Develops dealership service pricing plans and recommends to dealer or general manager.
• Works with Service Managers to find ways to improve the overall profitability of the dealership.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service and body shop operations including, but not limited to, hazardous waste disposal, emergency response, and OSHA Right-to-Know
• Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure, and all breaks for self and subordinates.
• Follows lawful directions from supervisors
• Follows the Company Code of Business Ethics and Conduct
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Understands and follows all work rules and procedures
• Maintains a professional appearance for self and subordinates in accordance with company policy
• Attends pertinent training on request.
• Attends company meetings as required.
• Other duties as assigned

Conocimientos

Customer service excellence

Team leadership

Communication skills

Organizational skills

Budget management

Regulatory compliance

Problem solving

Educación

High school diploma or equivalent

Associate's degree (A.A.) or equivalent; preferred

Descripción del empleo

Audi Chantilly is seeking an experienced Service Director to lead the service team and drive exceptional customer experiences. This role focuses on mentoring service department managers, optimizing operations, and ensuring profitability for the dealership.

Join Penske Automotive Group's team and contribute to a high-performance service culture with strong leadership, clear goals, and emphasis on quality service delivery.