Senior Automotive Service Manager - High-Volume Shop

Pohanka Automotive Group; Chantilly (NC); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K with Match

Flexible schedule

Professional development

Job summary

Pohanka Automotive Group in Chantilly, VA, seeks an experienced Service Manager for an extremely high-volume shop. You will lead the service team, ensure exceptional customer satisfaction, and optimize workshop workflow.

The role requires automotive dealership leadership, 15+ years in the industry with at least 5 years in management and GM experience preferred. We offer competitive compensation and a collaborative culture.

Qualifications

• Absolutely must have previous Automotive Dealership experience in a Service Manager or Director’s role.
• Minimum of 15 years experience in an Automotive Dealership, minimum of 5 years in management is required.
• General Motors experience is strongly preferred.
• Exceptionally strong background in leadership experience is an absolute must.

Responsibilities

• Ensure customers have a positive dealership experience.
• Ensure exceptional customer service throughout the service process, managing department expectations and satisfaction.
• Collaborate with the service team to resolve any customer complaints or issues promptly and effectively.
• Organize and coordinate the daily workflow of the service department.
• Assist in managing and resolving scheduling conflicts or other operational challenges.
• Develop and oversee the overall service process, ensuring compliance with company policies and standards.
• Manage and hire technicians and service advisors.
• Collaborate with technicians, advisors, and other service staff to maintain a smooth and efficient service workflow.
• Maintain accurate records of service orders, invoices, and customer information in the database.
• Conduct regular audits to ensure service quality, adherence to procedures, and timely completion of tasks.
• Foster a positive and collaborative team environment, promoting effective communication and teamwork.
• Adhere to all safety protocols and ensure a clean and organized work environment.
• Adhere to all manufacturer guidelines as it pertains to warranty procedures and repairs.

Skills

Leadership

Customer service

Organization

Communication

Teamwork

Job description

Pohanka Automotive Group in Chantilly, VA, seeks an experienced Service Manager for an extremely high-volume shop. You will lead the service team, ensure exceptional customer satisfaction, and optimize workshop workflow.

The role requires automotive dealership leadership, 15+ years in the industry with at least 5 years in management and GM experience preferred. We offer competitive compensation and a collaborative culture.