Service Operations Director

Penske Automotive Group; Chantilly (VA); On-site; USD 110,000 - 170,000; Full time

Job summary

Audi Chantilly in Chantilly, VA seeks a Service Director to lead one or more service departments, drive profitability, and ensure exceptional customer service. You will forecast goals, manage budgets, hire and mentor managers, oversee operations, and ensure compliance with warranty and safety standards.

Ideal candidates have 5+ years of service-management experience, strong leadership, and excellent communication skills.

Qualifications

• Forecasts goals for the service department and strives to meet them.
• Hires, trains, motivates, and monitors the performance of the service department managers.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Directs and schedules the work of the employees in the service department.
• Understands and ensures compliance with manufacturer warranty and policy procedures.

Responsibilities

• Develops dealership service pricing plans and recommends to dealer or general manager.
• Works with Service Managers to find ways to improve the overall profitability of the dealership.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Attends pertinent training on request and company meetings.

Skills

People leadership

Budgeting

Regulatory compliance

Safety policies

Communication skills

Office proficiency

Education

High School Diploma or Equiv

Associate's degree preferred

Tools

Microsoft Office

Job description

Audi Chantilly in Chantilly, VA seeks a Service Director to lead one or more service departments, drive profitability, and ensure exceptional customer service. You will forecast goals, manage budgets, hire and mentor managers, oversee operations, and ensure compliance with warranty and safety standards.

Ideal candidates have 5+ years of service-management experience, strong leadership, and excellent communication skills.