Service Manager

Mercedes-Benz of Chantilly; Chantilly (VA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health care options

401k plan with company match

Training and career growth

Best Places to Work recognition

Competitive commission-based pay

Job summary

Mercedes-Benz of Chantilly is seeking an experienced Service Manager to lead the service department. You will run an efficient, profitable operation, control costs, and build a loyal client base while maintaining service records and achieving sales objectives.

Join a Fortune 500 company recognized for excellence and career growth opportunities, with comprehensive benefits and a performance-driven, team-oriented culture.

Qualifications

• Two+ years of automotive retail service management.
• Excellent communication and organizational skills.
• Strong work ethic in fast-paced, results-driven environment.
• Genuine interest in providing an exceptional customer experience.
• Leadership to motivate and train the service team.

Responsibilities

• Run the service department efficiently and profitably.
• Control costs and maximize production.
• Build and maintain a loyal customer base.
• Maintain service records and report performance to leadership.

Skills

Automotive service management

Customer experience

Leadership

Communication

Job description

Mercedes-Benz of Chantilly, a Penske Automotive Group dealership, is looking for an experienced Service Manager to lead the service department.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Service Manager is responsible for running an efficient and profitable service department. This manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

What We Have To Offer

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Competitive compensation with uncapped earning potential - our commission-based pay structure allows you to control your income.
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

What We Are Looking For

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Proven management leadership, with at least two years of automotive retail service management.

What You Can Bring To The Table

• Commitment: Ensure our customers have a world-class experience at every step along their ownership journey.
• Excellence: Provide an unparalleled level of expertise running an efficient service department focusing on customer satisfaction while ensuring profitability.
• Leadership: Ensure service team is motivated and trained, set goals based on individual skill levels, and maintain a positive environment to promote employee morale.
• Growth Mindset: Strive to grow the dealership and your career by setting monthly and annual goals for the Service Department with the General Manager and reporting on your progress.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.