Head of AI Support Engineering & Automation

Dust; Paris (KY); On-site; USD 120,000 - 180,000; Full time

Job summary

Dust is building a new kind of AI Operator: people who rethink and rebuild how their teams work around AI. Not simply making things faster, but reimagining processes from day one to leverage AI holistically.

As our AI Support Engineering Lead, you’ll own how Support is built and scaled at Dust. This deeply hands-on role tackles the toughest customer issues, identifies patterns, and translates them into better agents, automation, and documentation.

Responsibilities

• Own how Support is built and scaled at Dust.
• Address the hardest customer issues and derive patterns for better agents and tooling.
• Help grow the team and shape Support Engineering as Dust scales.

Job description

Dust is building a new kind of AI Operator: people who rethink and rebuild how their teams work around AI. Not simply making things faster, but reimagining processes from day one to leverage AI holistically.

As our AI Support Engineering Lead, you’ll own how Support is built and scaled at Dust. This deeply hands-on role tackles the toughest customer issues, identifies patterns, and translates them into better agents, automation, and documentation.