Head of AI Support Engineering

Dust.tt; New York (NY); On-site; USD 240,000 - 350,000; Full time

Benefits offered by this job

Equity package

Health benefits

New MacBook Pro or Linux machine

Travel between Paris and SF offices

Regular team events

Job summary

Dust is building a new kind of AI Operator. As AI Support Engineering Lead, you will own how Support is built and scaled, tackling hard customer issues and transforming learnings into better agents, automation, tooling, and product improvements.

You will define systems for AI agents, workflows, and knowledge tooling, dogfooding the product, and setting the standard for the team as we grow. Join a hands-on, fast-moving team.

Qualifications

• Defined or significantly shaped a support engineering function before: operating model, standards, hiring, or rebuilding a process.
• Comfortable reading code, analyzing logs, troubleshooting distributed systems.
• Track record of building custom agents, automations, or workflows using AI tools.
• Able to decide what to automate, escalate, or delegate quickly.

Responsibilities

• Define the technical direction for the support stack and set standards.
• Design and maintain AI agents and automation workflows to reduce manual load.
• Identify recurring issues and automate or document solutions.
• Build and maintain tooling to increase capacity without headcount growth.
• Own the Support as a Product backlog and drive shipped outcomes.

Skills

Function-building

AI fluency

People leadership

Build/Run mindset

Technical aptitude

Bidirectional comm

Tools

Dust platform

Dust agents

Job description

Dust is building a new kind of AI Operator. As AI Support Engineering Lead, you will own how Support is built and scaled, tackling hard customer issues and transforming learnings into better agents, automation, tooling, and product improvements.

You will define systems for AI agents, workflows, and knowledge tooling, dogfooding the product, and setting the standard for the team as we grow. Join a hands-on, fast-moving team.