Head of AI Support Engineering & Systems

Dust.tt; Paris (TX); Sur place; USD 130 000 - 200 000; Plein temps

Résumé du poste

Dust is building a new kind of AI Operator era, where teams rethink how they work with AI. We are seeking an AI Support Engineering Lead to own and scale our Support systems—agents, automation, knowledge and tooling—while tackling the hardest customer issues with deep pattern recognition and proactive improvements.

This hands-on leadership role will grow the team and shape how Support Engineering evolves as Dust scales, balancing engineering excellence with practical customer impact.

Description du poste

Dust is building a new kind of AI Operator era, where teams rethink how they work with AI. We are seeking an AI Support Engineering Lead to own and scale our Support systems—agents, automation, knowledge and tooling—while tackling the hardest customer issues with deep pattern recognition and proactive improvements.

This hands-on leadership role will grow the team and shape how Support Engineering evolves as Dust scales, balancing engineering excellence with practical customer impact.