Head of AI-Powered CX Strategy

EngineersOfAI; Seattle (WA); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Up to four weeks remote work per year

Flexible work environment

Job summary

EngineersOfAI is seeking an experienced AI operator to lead the customer experience strategy for AI-powered services in Seattle. You'll optimize the AI customer service platform and develop tools that enhance team productivity.

This hybrid role requires three days in the office, with opportunities for remote work. Responsibilities include managing the CX AI roadmap and driving performance metrics to ensure top-tier customer support. Join us to define what exceptional AI-driven customer experience looks like!

Qualifications

• Proven experience in leading AI-driven customer experience or similar roles.
• Strong understanding of performance metrics like CSAT and resolution times.
• Ability to develop team members and align goals.

Responsibilities

• Lead the CX Strategy team, aligning priorities to goals.
• Collaborate to monitor and improve performance metrics.
• Own and prioritize the CX AI roadmap.
• Develop and deploy internal AI tools for team productivity.

Skills

AI strategy

Customer experience management

Team leadership

Performance metrics monitoring

Tools

AI customer service platforms

Workflow automation tools

Job description

EngineersOfAI is seeking an experienced AI operator to lead the customer experience strategy for AI-powered services in Seattle. You'll optimize the AI customer service platform and develop tools that enhance team productivity.

This hybrid role requires three days in the office, with opportunities for remote work. Responsibilities include managing the CX AI roadmap and driving performance metrics to ensure top-tier customer support. Join us to define what exceptional AI-driven customer experience looks like!