Director, AI-Driven Experience Orchestration

Genesys Cloud Services, Inc.

Phoenix (AZ)

On-site

USD 134,000 - 236,000

Full time

5 days ago

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Benefits offered by this job

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from,

401(k) matching program

Adoption Assistance

Fertility treatments

Job summary

Genesys is transforming the customer experience landscape with empathy, innovation, and intelligent orchestration that empowers organizations to drive meaningful change. As AI and Experience Orchestration Director, you will bring innovative solutions to Genesys core account teams and clients, engaging senior and C-level leaders to progress opportunities.

Join a global team and help shape AI use cases, pilot opportunities and strategic priorities across marketing, product, and services while

Qualifications

Strong subject matter expertise in AI, Sales, pre-sales, consultancy, and customer experience technology.
Experience in sales overlay, specialist, or subject matter expert functions.
10 to 12 years of experience in software, cloud, or AI-related roles.
Proven capability in AI-powered customer experience and conversational AI solutions.
Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes.
Experience coordinating and executing AI proofs of concept.
Ability to create effective territory and account strategies that support growth objectives.
Strong critical thinking, problem-solving, and communication skills.
Effective presentation skills with the ability to serve as a compelling subject matter expert.
Ability to manage multiple concurrent work streams and support numerous in-flight opportunities across teams.

Responsibilities

Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders.
Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams.
Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting.
Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives.
Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities.
Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services.